Rude staff
"I attended my very first class at Puppysphere today, and I was genuinely beyond excited to be there. I arrived early, so I was completely comfortable waiting if needed. Unfortunately, my initial experience at check-in was disappointing. I entered with two staff members, and neither acknowledged my presence not even with a brief hello or an indication of where I should wait. I was allowed to enter without any direction and, because I had never been there before, I accidentally walked into a staff-only area because I simply didn’t know where I was supposed to go. Thankfully, the Pilates instructor noticed and provided a very warm welcome, introduction, and clear instructions, which made a significant difference. My experience during and after the class was much more positive. I unfortunately didn’t catch the names of the two staff members involved. One had curly brownish hair, and the other was a tall, slim woman with black hair. I’m sharing this feedback because the first impression matters, especially for someone attending a space for the first time and who is genuinely excited to be there. Perhaps some additional customer-service training or a reminder about greeting and orienting new guests would be helpful. I’m hopeful this was simply an isolated experience, because I really enjoyed the class itself and would like my future visits to begin with the same welcoming feeling I experienced once the instructor stepped in."
