Class Booking Policies
Reschedule Policy
More than 48 hours before the event start time:
We do not accept refunds, but you are welcome to return your order for store credit or reschedule your ticket. A $5 reschedule fee per ticket applies to all changes. You may also transfer your ticket to another person at no cost by updating the name on your ticket through the link in your confirmation email.
Transfer Your Ticket
You can transfer your ticket to another guest at the click of a button. Simply click into the ticket details after purchase (sent by email) and change the name on the ticket.
Please email us at info@doggos.ca if you have any further questions.
Price Match Policy
At Puppy Sphere, we strive to provide the best value for our Puppy Yoga experiences. If you notice a price difference after we've rescheduled your session, we’ll make sure you’re compensated.
How Our Price Match Policy Works:
-
Store Credit for Price Differences: If we need to reschedule your session and the new date has a lower price, we'll provide store credit for the difference.
- No Extra Charges: When a reschedule is initiated by Puppy Sphere, any reschedule fees are waived.
How to Claim Your Store Credit:
- Contact our customer service team.
- We’ll verify the price difference.
- Store credit will be issued for future use.
Terms & Conditions:
- Applies only to reschedules initiated by Puppy Sphere.
- Price differences are provided as store credit, not refunds.
- Requests must be submitted within 7 days of the rescheduled session.
We are committed to keeping your Puppy Sphere experience seamless and enjoyable. If you need assistance, please reach out to our customer care team anytime.