Shipping policy
Puppy Sphere Shipping & Delivery Policy
Puppy Sphere provides puppy yoga classes and experiences at physical studio locations. Because our products are primarily event-based services, most purchases do not involve the shipment of physical goods.
Digital Delivery of Class Purchases
Upon successful completion of a purchase, class bookings and tickets are automatically fulfilled electronically.
Customers will receive their booking information and applicable ticket details, including any QR code, PIN, or other information required for entry, through the email address provided at checkout.
Customers are responsible for providing an accurate and accessible email address when completing their purchase and for reviewing their email, including spam and junk folders, for their booking confirmation and ticket information.
Class Attendance
The purchase of a class provides the customer with a booking for the selected class, date, time, and location. Customers are expected to retain their booking information and arrive at the designated location at the scheduled time.
If a customer does not receive their booking confirmation or ticket information after completing a purchase, they should contact Puppy Sphere Customer Support so that we can assist with locating or resending their booking information.
Physical Products
If a purchase includes a physical product that requires shipping, shipping and delivery details will be provided to the customer at checkout or in their order confirmation. Delivery times may vary depending on the shipping method and destination.
Customer Responsibility
Customers are responsible for:
Puppy Sphere provides puppy yoga classes and experiences at physical studio locations. Because our products are primarily event-based services, most purchases do not involve the shipment of physical goods.
Digital Delivery of Class Purchases
Upon successful completion of a purchase, class bookings and tickets are automatically fulfilled electronically.
Customers will receive their booking information and applicable ticket details, including any QR code, PIN, or other information required for entry, through the email address provided at checkout.
Customers are responsible for providing an accurate and accessible email address when completing their purchase and for reviewing their email, including spam and junk folders, for their booking confirmation and ticket information.
Class Attendance
The purchase of a class provides the customer with a booking for the selected class, date, time, and location. Customers are expected to retain their booking information and arrive at the designated location at the scheduled time.
If a customer does not receive their booking confirmation or ticket information after completing a purchase, they should contact Puppy Sphere Customer Support so that we can assist with locating or resending their booking information.
Physical Products
If a purchase includes a physical product that requires shipping, shipping and delivery details will be provided to the customer at checkout or in their order confirmation. Delivery times may vary depending on the shipping method and destination.
Customer Responsibility
Customers are responsible for:
- Providing accurate contact and email information at checkout.
- Reviewing their order confirmation and booking information after purchase.
- Retaining their ticket, QR code, PIN, or other access information.
- Contacting Puppy Sphere Customer Support promptly if they experience an issue receiving their booking information.
Puppy Sphere does not consider a class purchase undelivered solely because the customer did not attend the scheduled class. The booking and associated ticket information are fulfilled electronically following the purchase.
Questions or Delivery Issues
If a customer does not receive their booking confirmation or ticket information, they should contact Puppy Sphere Customer Support as soon as possible so that we can investigate and assist with the issue.
Questions or Delivery Issues
If a customer does not receive their booking confirmation or ticket information, they should contact Puppy Sphere Customer Support as soon as possible so that we can investigate and assist with the issue.